Bankwire to Russia gone astray

[scott]

Been sending a bankwire to Rosselkhozbank from USA for many years, last successful time March 17th, a small amount just to see if I still could. Sent a larger bankwire (less than the amount now limited by law) July 11th which is still missing. I got a confirmation number from the sending bank that states
"We have received confirmation that the beneficiary bank has received the wire funds. Please provide the bank with this unique code for them to trace your wire:"
I did confront Rosselkhozbank. They didn't even look at it, said to write a letter of complaint. I did so, and retained a signed/stamped copy.

Received a reply today, basically saying they don't have my money. From what I understand the confirmation number is like for internal use. I'm concerned even if I went to court, the bank could thumb their nose at us. Wondering what recourse(s) I might have now.

[SOL]

Been sending a bankwire to Rosselkhozbank from USA for many years, last successful time March 17th, a small amount just to see if I still could. Sent a larger bankwire (less than the amount now limited by law) July 11th which is still missing. I got a confirmation number from the sending bank that states
"We have received confirmation that the beneficiary bank has received the wire funds. Please provide the bank with this unique code for them to trace your wire:"
I did confront Rosselkhozbank. They didn't even look at it, said to write a letter of complaint. I did so, and retained a signed/stamped copy.

Received a reply today, basically saying they don't have my money. From what I understand the confirmation number is like for internal use. I'm concerned even if I went to court, the bank could thumb their nose at us. Wondering what recourse(s) I might have now.

From what i understand the issue is the Russian bank right? can the sending bank send you a letter maybe in PDF format if snail mail is an issue showing how the money moved from their bank to Rosselkhozbank. Just maybe, armed with that info it might help. I had a friend that had an issue with a Ukrainian bank just before the war started. the only way he solved the problem was by going there every day and bothering them, finally, they relented and gave in. Russian Bureaucracy is really akin to having to play with sharp razor blades and customer service is essentially trying to swallow sand with spit as a chaser

[scott]

Mission accomplished, money accredited. The Mrs. Slavic, Leo, Dragon, called the "hotline" and convinced them they are fighting a losing battle; took about an hour.

[harryg]

Mission accomplished, money accredited. The Mrs. Slavic, Leo, Dragon, called the "hotline" and convinced them they are fighting a losing battle; took about an hour.

Well done.
Perseverance is key, not just in Russia!
Had a pal who wired 35k € from FR to Sweden and it disappeared for 12 weeks.
French bank (BNP) said it had gone, but refused to provide a reference. In fact, told him that there WAS no reference!
It turned up eventually, BNP mistake. No apology, no compensation, nothing.

[Budge]

Not just wire transfers. I use Bank of America for ease of their online bill pay. Recently, a payment for $280 transformed into $82K! Come to find out, they have someone rekey entries. Hmm. Took a bit of sorting out. In times gone by, I'd have been spitting blood, but administrative snafus are so commonplace, I just "roll with the punches" while begrudging the time I have to waste correcting these errors.

[SOL]

Mission accomplished, money accredited. The Mrs. Slavic, Leo, Dragon, called the "hotline" and convinced them they are fighting a losing battle; took about an hour.

In the end, it worked out; it's hard to separate a good man from his money, sometimes one has to push harder, but sadly customer service is going down the toilet all the world. On the other hand, customer service is kind of a new word in Russia/Ukraine (and a few other former countries that were part of the USSR) generally. Hopefully, in the years to come, they try to familiarise themselves with it.

[MarkD]

Not just wire transfers. I use Bank of America for ease of their online bill pay. Recently, a payment for $280 transformed into $82K! Come to find out, they have someone rekey entries. Hmm. Took a bit of sorting out. In times gone by, I'd have been spitting blood, but administrative snafus are so commonplace, I just "roll with the punches" while begrudging the time I have to waste correcting these errors.

Quite interesting BoA had to "rekey" the ACH entry. Daughter works for a hospital and coordinates insurance benefits. She is constantly using multiple software apps from vendors specifically developed for the large organization where she is employed, which are supposed to communicate seamlessly with one another. We aren't there yet.

Which reminds me of our gubmint and how the beltway bandits do all the work of the bureaucrats. Their workload continues to grow, and the same companies created the healthcare software my daughter is using. I guess I am pretty used to corruption but this stuff seems to feed on itself, and then the beltway folks (who right all the laws btw and hand them to Congress) require a new data field or computation that the gubmint requires of private companies without much notice which starts the process all over again.

The never ending story...